Terms of Service
Last Updated: January 2025
Welcome to VaultGL. By engaging our software development services, you agree to the following Terms of Service. Please read them carefully before commissioning any work.
1. Acceptance of Terms
By commissioning our software development services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
2. Service Payment Policy — No Refunds
All payments for development services are final. Once work has commenced on your project, we do not offer refunds. Milestone-based payments are non-refundable once the respective milestone is completed and delivered.
3. Client Responsibility & Usage
You are fully responsible for how you use the developed software. We are not responsible for:
- Any bans, suspensions, or restrictions from third-party platforms
- Legal compliance in your jurisdiction
- Misuse or violation of third-party terms of service
- Any consequences resulting from the deployment or use of the software
Clients must ensure their use case complies with all applicable laws and regulations.
4. Third-Party Integrations
If the developed software integrates with third-party APIs, platforms, or services, any issues with those external services must be addressed directly with their providers. We only provide support for the code and functionality we develop.
5. Liability Disclaimer
We are not liable for any issues arising from the use of developed software, including but not limited to:
- System damage or instability
- Data loss or corruption
- Performance issues
- Security vulnerabilities discovered post-delivery
- Financial losses or business interruption
Software is provided "as-is" after final delivery and acceptance.
6. Support & Maintenance
Post-delivery support is provided as agreed in the project scope. Additional support, maintenance, or feature requests beyond the original scope require separate agreements and payment. We do not provide unlimited free support after project completion.
7. Changes to Terms
We may update these Terms of Service at any time. Continued use of our website constitutes acceptance of the latest version.
If you have any questions about these Terms, please contact us.